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Privacy policy

Collection Pointue is committed to protecting your personal data and ensuring the highest level of protection for it in accordance with European and French regulations. The following terms aim to inform you about the use of your personal data by Collection Pointue.

1. USE OF PERSONAL DATA

 

WHAT IS PERSONAL DATA?

Personal data includes information about you as a natural person that you have voluntarily provided to Collection Pointue to allow your identification (e.g., name, surname, email address, etc.).

 

WHY IS PERSONAL DATA COLLECTED?

The collection of personal data is necessary to ensure contract execution, comply with legal obligations, and improve our service offerings.

More specifically:

  • Purposes related to the contractual provision: Your data will be collected and processed in accordance with contractual obligations to enable Collection Pointue to optimally execute the service (reservation, communication, etc.).

  • Legal, health, and safety purposes: Your data will be collected and processed to fulfill legal and regulatory obligations, as well as to ensure national, community, and international standards established by duly authorized authorities. Additionally, your personal data helps ensure necessary medical assistance during services and the protection of individuals and property.

  • Commercial and statistical purposes: Your personal data will also allow the anonymous development of statistics and market research.

  • Marketing purposes: Your personal data may be used, with your prior consent, to send you information or promotional communications related to services and similar products offered by Collection Pointue and/or commercial partners.

 

WHAT COMMUNICATIONS AM I LIKELY TO RECEIVE?

As part of the established contractual relationship for a given stay, and without the receipt of this information being linked to an expressly collected choice.

  • Service emails: Following a reservation or as part of contract follow-up, you will receive an email to enable you to track your reservation or contract execution (reservation confirmation, etc.). These service messages are necessary for the proper execution of the reservations and services you have requested.

If you have not objected, you are likely to receive:

  • Newsletters

  • Postal mail

  • Telephone contact

 

HOW ARE DATA USED IN CONNECTION WITH SOCIAL NETWORKS?

Collection Pointue collects certain information and personal data related to your activity on social media pages created by Collection Pointue using social media services. This data is used for advertising purposes to improve our commercial relationship and the advertising addressed to you in order to offer you a personalized experience. The information collected by Collection Pointue for its own account through sites or services related to social networks is governed by these terms. However, Collection Pointue is not responsible for the use made of your data by social networks for their own account. You can directly configure on social networks the access and confidentiality of your data.

 

WHO ARE THE RECIPIENTS?

Your personal data will not be disclosed. Your data may be communicated exclusively for the purposes indicated above, to the following categories of recipients:

  • Internal staff of Collection Pointue, as executor and/or data controller;

  • Suppliers and/or service providers. The communication of your personal data does not imply transfers of information outside of France and/or to countries not members of the European Union whose legislation on the protection of personal data differs. We strictly require our subcontractors to use your personal data only for the aforementioned purposes and only to the extent necessary to perform the tasks assigned to them, and to implement all essential measures for the security and confidentiality of your personal data.

  • Organizations whose access to your data is recognized by derived legal and regulatory provisions or by legal provisions issued by authorities authorized to do so.

Collection Pointue undertakes not to transfer or sell personal data concerning you to non-partner third parties. We do not disclose any personal data to agencies or companies for marketing or commercial purposes. If the law, an authority, or a judge were to compel Collection Pointue to disclose personal data concerning you, Collection Pointue undertakes to notify you, to the extent possible and unless contrary to legal or judicial obligations. To know the list of companies or organizations to which the data is communicated, please contact Collection Pointue by email at contact@collection-pointue.com or by mail addressed to "Collection Pointue, 267 chemin du Roucas Blanc, 13007 Marseille."

 

HOW ARE PERSONAL DATA COLLECTED?

Your personal data may be collected as part of your internet usage when you:

  • Fill out one of our forms (contact form, registration form);

  • Contact us or report a problem (by phone, by email, or by any other means of communication).

We may also collect information from your profile on a third-party social network if you authorize the third-party social network to provide it to us or if you publicly post it online. For example, we may receive your social media information when you download or interact with one of our applications on a social networking site. For more information on how your social media information may be obtained by us, please refer to the terms of use of the relevant third-party social network.

 

HOW LONG ARE PERSONAL DATA RETAINED?

Your personal data will be retained for the duration necessary to achieve the purposes for which they were collected.

 

HOW CAN I EXPRESS MY CHOICES REGARDING THE USE OF MY PERSONAL DATA?

Inquiries and registrations are processed electronically.

In accordance with the regulations under articles 15 to 22 of the GDPR on the protection of personal data, you have the right to access and rectify personal data concerning you and the right to object, delete, or limit processing for legitimate reasons.

At any time, you can:

  • Access your personal data;

  • Request the modification of your personal data;

  • Revoke consent for the use and dissemination of your personal data;

  • Request the deletion of your personal data;

  • Receive, in a structured, commonly used, and machine-readable format, personal data concerning you;

  • Object to the processing of personal data concerning you, even for marketing or profiling purposes;

  • Limit the processing of your personal data;

These rights can be exercised by contacting Collection Pointue by email at contact@collection-pointue.com or by postal mail to the address: Collection Pointue, 267 chemin du Roucas Blanc, 13007 MARRSEILLE.

You have the right to lodge a complaint with the CNIL if you believe that Collection Pointue does not comply with applicable data protection regulations.

2. USE OF COOKIES

WHAT ARE COOKIES?

When you visit a website, it may store or retrieve information in your browser, primarily in the form of cookies. Cookies are small text files transferred to your computer's hard drive by a website. This information may concern you, your preferences, or your device and is generally used to ensure that the site functions as expected. Generally, the information does not directly identify you, but it can provide you with a more personalized web experience.

 

COOKIE MANAGEMENT

Users have the option not to accept cookies or to block them by adjusting their browser settings. By blocking cookies through their browser, users may experience reduced and less functional navigation.

For more information on cookie control tools, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

 

3. RIGHT TO IMAGE

Travelers as well as minors and other persons under the care and responsibility of the Traveler may be photographed and/or filmed during their stay. By participating in activities organized before, during, or after their stay, the Traveler authorizes Collection Pointue to broadcast and/or reproduce their image for commercial and marketing purposes on paper or digital media, notably on social networks on pages created by Collection Pointue or by partners.

If the traveler does not wish to be included in reports/photos, they must directly inform the on-site supervisors during the stay and/or communicate it during the reservation process.

Regarding social media, the traveler must specify if they oppose the display and/or tagging of their own personal account for cross-promotional purposes.

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